Shipping is via USPS. Once item has been shipped, Turquoise Heart Designs (formally The Swag Hag) is NOT responsible. You must contact USPS if you have lost or damaged items. Please allow 14-21 business days to receive product unless it is a preorder or ready to ship. Ready to ship means it will ship out within 2 days.
We do not accept returns for any reason right now. If you happen to receive a damaged or incorrect item please reach out to us within THREE business days via email at firstname.lastname@example.org. I cannot fix damaged or incorrect items a month later. We strive to have happy customers and will replace any damaged or incorrect items at no additional cost to you if you notify us within the time frame above.
If you have questions about your order, please don't hesitate to reach out at any time. I'd be happy to chat with you.